This is a list of the currently known problems users may encounter while exploring the New York - New Jersey Trail Conference Web site. In many cases, we suggest a workaround that you can employ.
For reference, you can also look at the list of Fixed Problems if you so desire.
(Note to editors: New entries should be placed at the top of this bulleted list. Child pages should be used for details of the problem and linked into the bulleted problem. When a problem is fixed, it should be moved to the Fixed Problems book with the the fix date appended, optionally annotated with the nature of the fix and/or marked using the strikeout font.)
The process of registering and joining or renewing membership is in the process of changing to make it easier. The central problem is that our main database of members is offline and the web does not know anything about your membership unless you tell the web by filling in fields correctly. This problem will take at least 6 months to a year to solve.
The smoothest flow occurs if you do things in this order:
1) Register as a user on the Web site by providing a user name, email and password.
In addition, if you are a Trail Conference member or are purchasing a membership at this time, check the box that asks if you are currently a member. We believe you but verify while processing the order. It is ok to check this box if your order includes a membership and you are just joining or renewing after a lapse. The membership # is optional. If you fill it in it helps the office process the order.
If you don't register or are not logged in to an existing account before ordering, you will be forced to register/login before you can check out. Your cart contents will be transferred to your registered account.
2) While you are logged in to the Web site, place your membership order.
You will be asked to enter some redundant information right now -- please do so and be aware we are trying to improve the flow so you won't have to next time you renew your membership.
We were so excited about making the databases of hikes and parks available as quickly as possible that we decided to launch the new site with a few know rough edges.
We ask for your patience as we work to improve this process. If you would like to see a little more information about the difference between Registering for the site and Joining the Trail Conference as a member, go here.
3) Make sure you complete the registration process by clicking on the link in the email we send you when you register! We do this to thwart spammers -- unfortunately, their promiscuity means we have to ask you to take this extra step.
If you use Firefox as your browser and get this message:
Secure connection failed. www.nynjtc.org uses an invalid security certificate.
Please note that this is not true. It is a known problem that some Firefox users experience.
Explanation:
All browsers have a built-in list of Certificate Authorities (CA) that they accept without question. Certificates are checked by asking the CAs if they accept the particular certificate that the site offers. Firefox is missing the following CA: The Go Daddy Group, Inc. Go Daddy Secure Certification Authority Go Daddy Class 2 CA Our certificate was issued by Go Daddy and is backed by this CA.
Solution:
The fix is to accept our certificate as an exception (follow the exception links on the rejection popup). This will add the above CA to Firefox's list of CAs and you will no longer be bothered with invalid certificate messages from our site or many other sites that have Go Daddy certificates. Alternatively use Internet Explorer or almost any other browser as they have the Go Daddy CA in their built-in CA list.
Internet Explorer 8, other browsers are not affected by this issue.
In some cases, IE 8 users see an incomplete or garbled shopping screen. This is a known Microsoft issue. If it happens to you, the workaround is to click on the Compatibility View icon (the torn paper icon next to the URL at the top of the IE window) or alternatively, to select Tools -> Compatibility View to add the nynjtc.org site to the list of Web sites that should be viewed in compatibility mode.
(See http://support.microsoft.com/kb/956197 for detailed instructions.)
The problem is made worse by server or internet in general slowness. Clicking on refresh/reload and/or turning compatibility on/off a few times, sometimes fixes it.
We are working on converting to a newer release of the web software we use which may or may not fix the proglem.
For immediate relief use a different browser, which all work correctly.
This was a bug that has been fixed. However, if you registered for the site earlier this year, your account may still be marked incorrectly. You can self declare membership now to get your member discount. See http://www.nynjtc.org/book/what-do-i-do-if-i-am-ordering-web-and-do-not-see-expected-discount-prices for instructions on how to do this. We regret this inconvenience and will update this entry as soon as the problem is fixed.
That error is a known transient problem (worse on slower connections) with Internet Explorer version 5,6 and 7. Microsoft claims it is fixed in IE 8, http://support.microsoft.com/kb/927917/
It does not occur in any other browser, e.g. Firefox, Safari or Google Chrome.
Please upgrade to either IE7 or Firefox.
In both IE and FF, use Ctl - and Ctl+ to change the viewing area. Hold down the control key while hitting either the minus or plus keys.